Inture recently engaged with a utility company that works specifically within the energy sector. Highly concerned about critical resources nearing retirement and the impact that their aging workforce would have on operational capabilities, this client was seeking a solution that would minimize disruption while helping to create a more efficient and cost-effective infrastructure environment. Currently, these resources are largely responsible for managing the organization's critical customer billing system, and play an integral role in the successful day-to-day operation of the business. Additionally, the client was hoping to leverage this transition in a way that would facilitate the monetary resources needed to rid the company of its outdated, legacy systems and invest in newer and more advanced systems and technology. Although outsourcing was a viable option for solving the organization's workforce challenges, the client was concerned about potential cost, risk, and compliance issues associated with an outsourced solution.

In an effort to ease concern and instill a greater sense of confidence in outsourcing alternatives, Inture worked closely with the client's leadership team to establish a 'aseline that outlined the existing billing system's operational capabilities, cost structure, and supporting infrastructure dynamics. Through this process, Inture was able create a strong foundation from which the client could strategically evaluate various solutions, and presented the client with potential alternative solutions that had already been configured, priced-out, and compared to the organization's current and future service requirements.